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Check your flight

Your flight changed.
Put the next steps
in order.

For journeys to and from Romania: find the documents, understand the possible rights and prepare a clear request. Take it one step at a time.

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Start with what you need.

You can read the guides without submitting a claim or sharing your booking details.

Give the airline a clear account.

Keep a copy of what you send and any response. A complete set of documents helps explain your request; it does not guarantee compensation.

  1. 1

    Describe the disruption

    Record the flight number, date, actual arrival time and the explanation supplied by the airline.

  2. 2

    Say what you are requesting

    Separate the issues you want addressed, and attach the documents relevant to each part of your request.

  3. 3

    Read the response

    Check the reason given and the next route available for your case. Before choosing a paid service, read its fees, terms and cancellation conditions.

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